Bitrix24 has all the online meeting tools in one place: live feed, chats, phone calls, video calls, and more!
News, updates, announcements, likes/reactions, appreciation badges, and more.
A quick and easy way to collect opinions from your team, polls are fun, engaging, and super-helpful.
Chat and videoconferencing
Remote or not, your employees will always have a wide choice of communication tools - chats, voice calls, video calls and conferences.
Get your team together
Starting a project is super-easy with online project management tools in Bitrix24. Create a workgroup, add team members, set their roles, and get down to assigning tasks.
Single online platform for team collaboration
With 35+ tools onboard, Bitrix24 project management software has all you need for productive team collaboration.
Online time clock
Your employees can start/stop/pause their working day while you can track their work time.
Ideal for remote teams
Chats, videoconferencing, and other communication tools make it easy for remote teams to collaborate in the Bitrix24 open-source project management software.
Sub-tasks & checklists
A nice and easy way to break down a complex task into a set of smaller tasks that are easier to complete.
Save yourself plenty of time and hassle by automatically creating repetitive tasks - one of the essential free project management tools.
Task & project templates
Working with the same tasks and projects again and again? Save them as templates!
Project Gantt chart
Using the Gantt chart to view tasks and subtasks gives you a full picture of the project progress and helps to identify the delays.
Project Kanban board
True to the Agile project management approach, Kanban stages are fully customizable and can be set by each user individually.
Bitrix24 supports all four task dependencies - FS, FF, SS, and SF. To set a dependency, simply drag an arrow from one task to another.
Discussions and comments
Leave comments, attach files, share links, give likes, and respond to other people’s comments - all inside a particular task.
You can have a separate chat for every project where you can quickly discuss project-related issues and share files.
Task permission settings
Set custom permissions for editing, delegating, creating, and deleting tasks - on both the individual user and whole department levels.
Task reminders and notifications
Stay on top of your tasks and never miss an important update.
Our system automatically filters out the most relevant tasks based on the recent activity inside them.
Quick search & task filters
No matter how many ongoing tasks and projects you have, you will always find the one you’re looking for.
A single platform to manage leads, engage with clients, and close deals
Bitrix24 is a one-stop free CRM tool for businesses that are looking for complete control over their sales process - from lead acquisition to customer service.
What do we offer?
CRM that’s helped over 10 million companies around the world to increase their sales and manage clients more efficiently.
What is Bitrix24?
Bitrix24 is an online workspace that features 35+ business tools, including the world's most powerful CRM that does everything - from capturing leads to creating invoices.
Why Bitrix24 CRM?
With Bitrix24 CRM, you will be able to acquire leads effortlessly, manage all your contacts and transactions, automate your business processes, and simply close more deals.
CRM & lead management
Generate, manage, and convert leads into customers. Automatically
Run marketing campaigns, build landing pages, track actionable metrics
Project & team management
Automate workflows and monitor your sales reps' activity effortlessly
Client service & communication
Use live chats, web forms, or VoIP telephony to engage with your clients
Create, edit, and share all your documents and files in a single space
Ideal for remote work
Online time clock, video conferencing, online tasks & project management
We’ve got you covered. Every step of the way
Manage your leads and deals in a simple, intuitive drag-and-drop fashion - from the moment a lead has been added to your Bitrix24 CRM to the moment you close that deal.
Grow your business with Bitrix24
Bitrix24 is more than just a free online CRM software. It is a suite that features more than 30 tools for sales, administration, and marketing - a rarity among other free CRM platforms.
Acquire leads via web forms and have them added to your online CRM system.
Run marketing campaigns inside your CRM tool - email marketing, ad targeting, and more.
Use our business process automation tools to streamline your workflows and sales funnels.
Free customer management
Capture leads via free CRM website templates, forms, live chats, phone calls, or social media, and have them added to your CRM program. Use lead scoring to see which prospects your sales reps need to focus on and assign them automatically.
From a lead to a customer
Manage current and potential leads in a single environment covering the whole sales funnel.
Move deals down the sales pipeline automatically using customizable rules and triggers.
Set up your own, custom sales pipeline with stages that are specific to your business.
What makes Bitrix24 better than 99% of other solutions on the market?
Replaces all your current SaaS solutions
Free forever for unlimited users
Easy to migrate your data from other systems
Integrated with all your favorite services and apps
Used, loved, and trusted by 12,000,000+ users worldwide
100% flat fee: predictable costs, no per-user pricing
Reach out to your potential and existing clients via the most effective channel - whether it's Facebook, email, phone calls, SMS, push notifications, or messengers. Track all your marketing and sales metrics using our Sales Intelligence module.
Run segment-based email marketing campaigns from your CRM software and track their results.
Create retargeting campaigns based on contact information stored inside CRM. Launch Facebook ads directly from our online CRM tool.
Track your marketing costs and calculate ROI to see which channels are delivering the best results.
Manage your sales teams remotely, track work time, assign tasks, control deadlines, follow the task progress, and monitor individual KPIs.
Real-time sales management
See what deals/clients your sales reps are working on at the moment.
Use chats to discuss work-related issues, set up video calls with your team and/or clients.
Built-in task and project management tools to manage your sales team and track their performance.
Manage your stock, warehouses, and sales right inside your CRM. Get full visibility and control over the sales process, from the moment a new order is created to the product delivery.
Manage stock and inventory
Stock adjustments, order management, and warehouse transfers with omnichannel sales support.
Complete CRM integration
All sales data is synced with your inventory in real-time to make sure you’re never out of stock.
Scan barcodes via the Bitrix24 mobile app and make inventory adjustments without a PC.
Client service & communication
Bitrix24 brings all your customer communication channels into a free customer management system called the Contact Center where you easily track all your customer interactions.
Integrated with everything
Connect your accounts on Facebook, Instagram, or WhatsApp to communicate with your clients.
Provide instant support and customer service to your visitors. If it’s a returning customer, the system will recognize them.
Bitrix24 features VoIP telephony with integrated click-to-call, automated call recording, call logging, and analytics.
Live chat widget
Use Bitrix24.Drive to store your data online securely. Create, share, and edit files across your team and with external users. Manage file access permissions to keep the information protected.
Upload contracts, share documents, and manage access permissions. Co-edit documents in real-time.
Your own one-stop information database with all the necessary files available from any device.
Create knowledge bases inside your Bitrix24 account to share information across your team.
Real-time document editing
More Than CRM, More Like an Online Collaboration Suite
Being a part of the Bitrix24 ecosystem, our operational CRM is cross-integrated with the rest of the Bitrix24 tools to give you a complete online collaboration, automation, and marketing platform - a single platform to run your business on.
Instead of dozens of processes, activities, and document flows often happening randomly and chaotically, you will get a single, streamlined process - done from start to finish. For the CRM price that’s $0, you will finally get a tool that gives you, the manager, a clear picture of your sales and quick access to any piece of information or data you might need.
Ideal for remote work
With Bitrix24, you and your team can work remotely with zero compromises to your efficiency and productivity. Use our mobile app to work on the go and always stay updated on any recent activity via notifications. Get your CRM free online from Bitrix24!
Communicate with your sales team via chat and online meetings (up to 48 participants)
Manage working hours, breaks, and PTO remotely using an online time clock
Enterprise-grade security. All your client and company data is safe and secure
Central hub for all your social media channels
Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.
Bitrix24.CRM + Instagram
This official integration allows you provide a native shopping experience to your customers while you can manage all the interactions (including payments) directly inside Bitrix24.
Bitrix24 + Facebook
Connect your Facebook profile to our Contact Center and reply to messages from your clients directly in Bitrix24 Messenger.
Bitrix24 + WhatsApp
Give your clients more options to connect with your business by enabling the WhatsApp widget on your website.
Bitrix24.CRM + Instagram = More Sales
If you’re using Instagram to sell your products/services online, this integration will take your sales to a whole new level.
Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.
Smooth shopping experience for your customers
Your customers can shop your products, make orders, and pay for them without leaving the app - all inside Instagram.
Smooth sales experience for you
Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.
Live chat for your website
A live chat widget that can be placed on your website to provide instant support and customer service to your visitors. All the dialogs are saved in your CRM and, if it’s a returning customer, the system will recognize them.
Rules, routing, and conversation transfers
Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.
Ratings by customers and supervisors
Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.
Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.
Bitrix24 Telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.
Enhanced VoIP telephony solution
Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.
Integration with Bitrix24 CRM
Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.
You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.
Social media + messengers
Connect all your business profiles on social media and messengers to the Contact Center to manage your customer communication channels easier and more efficiently.
Improve customer service
Connect your Facebook, Instagram, WhatsApp, and other accounts to provide faster and better customer support.
Manage your social media profiles from Bitrix24
All your customer interactions done, stored, and analyzed via a single dashboard. It’s more convenient than a convenience store.
Analytics and stats
Measure activity by channel, by day/time, average response time, customer satisfaction, and peak load for your customer support specialists.
Email, SMS, and voice calls
The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center.
Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place.
Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.
If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.
More Than a Contact Center, More Like an Online Collaboration Suite
Being a part of the Bitrix24 ecosystem, our СRM Contact Center is cross-integrated with the rest of the Bitrix24 tools to give you a complete online collaboration, automation, and marketing platform.
Instead of dozens of processes, activities, and document flows often happening randomly and chaotically, you will get a single, reliable contact center help desk - done from start to finish in the Bitrix24 help desk software.
WHY BITRIX24 CONTACT CENTER?
Tried, trusted, and loved by more than 10 million companies around the world
100% FREE to start, unlimited number of users per account
Ideal solution for sales and customer support teams that work from home
Best way to streamline your customer communications
Replaces any other cloud contact center solutions you might be using
Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.